Shipping/Return Policy

A summary of your purchase, scheduled date of delivery and the tracking number of your shipment will be sent to you in a confirmation email once you have made your purchase. Please add [email protected] to your address book to ensure our emails do not end up in your Junk Mail. You can also get in touch with us (link to our email) in case you do not receive our emails.

 

Domestic/ UAE shipping rates (UAE DIRHAMS)

 

WEIGHT 0-5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 additional/kg
DUBAI/ SHARJAH / AJMAN /ABU DHABI /AL AIN / RAS AL KHAIMAH/ UMM AL QUWAIN 15 17 19 21 23 25 27 29 31 33 35 37 39 41 43 45 2
FUJAIRAH / OUTSIDE CITY LIMITS AREAS 22 24 23 24 25 25 26 26 27 27 28 28 29 29 30 30 2

 

International Destinations/ (UAE DIRHAMS)

 

WHT: KGS. EX -OMAN – DOHA BAHRAIN/

OMAN

 FRANCE,GERMANY,ITALY, NETHERLANDS,SWITZERLAND, BELGIUM SPAIN,DENMARK,TURKEY,

AUSTRIA,

GREECE,PORTUGAL,

NORWAY,   SWEDEN,FINLAND, S.KOREA

 KSA KWT UK USA MALDIVES
0.5 57 31 85 102 51 56 79 92 106
1.00 101 56 128 147 71 85 119 139 161
1.50 145 81 166 204 89 113 160 186 215
2.00 189 106 202 255 102 140 204 237 275
2.50 233 131 237 318 115 168 246 285 331
3.00 277 158 289 367 128 196 303 351 407
3.50 321 182 348 416 140 225 341 396 459
4.00 365 208 387 465 153 253 382 443 514
4.50 410 232 428 515 166 281 421 488 567
5.00 460 258 467 566 179 309 461 534 620
6.00 428 209 528 644 204 343 521 604 701
7.00 504 244 589 713 230 379 582 675 784
8.00 567 278 641 764 255 414 629 729 846
9.00 643 313 688 832 281 449 680 789 915
10.00 718 348 731 883 306 484 739 857 994
11.00 699 306 771 934 326 506 764 887 1029
12.00 762 334 809 993 345 534 791 918 1065
13.00 825 362 853 1050 364 561 828 961 1114
14.00 888 390 896 1112 383 589 867 1005 1166
15.00 951 418 940 1167 403 617 904 1048 1216

 

Product(s) are shipped using: First Flight.

 

Customs Duties, taxes & other related charges at the country’s destination are your sole responsibility, when your shipment is delivered.

 

Within the UAE/ Local deliveries:

  • 1-3 business days depending on the time of day the purchase was made.
  • Orders placed on the weekend (Fridays and Saturdays) and public holidays will be processed the next business day.

 

Deliveries within the UAE will not be subject to custom duties or taxes.

 

International delivery:

  • 3-7 business days, unforeseen circumstances notwithstanding. Please note that we will try our best to ship and have your order delivered as soon as possible.

 

 

Estimated shipping arrival dates are based on the day and time of placing the order, and the destination. For international orders, customs & public holidays may delay the estimated arrival date.

 

You will be notified via email once your product(s) has been shipped. If you have purchased multiple items that are likely to be shipped at different intervals in time, then you will be notified when each product has been shipped.

 

We ship worldwide except for a handful of high risk countries including but not limited to: Afghanistan, Cuba, Iran, Iraq, Qatar, Russia, Yemen, Israel.

 

If you have any questions or concerns, please don’t hesitate to email us on [email protected]

We hope you enjoyed your shopping experience with us!
If you are not entirely satisfied, we suggest returns or exchanges with below process and conditions.

 

HOW DO I RETURN ITEMS?

* Returns can be processed with the Return Authorization Number (RAN) within 7 days
from the date of reception of your order.
You can find the RAN in the envelope inside the package. We will not be able to process a return without this authorization.

* You may return the items in their original condition and packaging: Un-worn, unused, undamaged, unwashed, with original label / tag.

* Enclose 1 copy of the purchase invoice with the return packaging. The other copy is for you to keep.

* Fill in carefully the RAN document and make sure to include it in the box.

* Refunds will be processed via original payment method within 7 days from reception of the items, excluding the amount of shipping costs, customs and taxes that cannot be refunded.

* Any shipping costs related to returns will be charged to the customer.

* To ship your items back, send us an email: [email protected]. Our logistic team will take care of the collection with our nominated courier service – First Flight – in order to guarantee a safe and secured return delivery.

* Once we receive your items, we will send you an email to confirm the process of refund. Refund will only be effective if conditions of returned items are respected.

* We do not accept returns in our Dubai store.

* If 7 days are exceeded, your request of return will not be accepted.

* Please do not send your items back to the original supplier / manufacturer / brand.

 

HOW CAN I EXCHANGE ITEMS?

In our Dubai store only: You can exchange your items within 7 days from the date of reception and according to our return conditions, upon presentation of the RAN and the original invoice.

 

IS THERE ANYTHING I CANNOT RETURN OR EXCHANGE?

We will not be able to accept returns for: swimwear, underwear, fine jewellery, books, discounted items, personal care, cosmetics, limited edition prints and customized items.

 

CAN I PAY ONLINE AND COLLECT IN STORE?

Of course! Just click “PICK UP IN STORE” at checkout. We will hold your order for 7 days at the store. If you are unable to collect your item within these 7 days, contact us by email
to [email protected] & [email protected] or by calling us at +971 (0)4385 4555 / dial 2 for the store.

 

DAMAGED ITEMS

All our products are quality checked before shipment. However, if you receive a faulty or damaged item, please let us know ASAP via email [email protected]by explaining the damage. You may return your damaged item within 7 days of reception. Damaged items will be accepted at the discretion of Comptoir 102.

 

WHEN WILL MY PACKAGE ARRIVE?

We will try our best to pack and ship your order within 3 working days. You will be notified by our freight forwarder by email with the tracking number. Actual shipping time will depend on your location. You can read more about shipping here . (Link to web page shipping information)

WHAT PAYMENT METHOD DO WE ACCEPT?

CHECK OUT : Visa, Master card.

 

 

SHALL WE EXPLAIN THE “RETURN PROCEDURE”?

  • Below are the steps which you need to follow to request for a “return”:

IOS/Android/Website:

Click on ‘My Account’ in the tab bar and login

Click on ‘My Returns’

Click ‘Create new return’ and select the items you want to return

Click on ‘Proceed’ and enter your address, reason for return…

 

S M L XL
US 2 – 4 4 – 6 8 10
UK 8 10 12 14
Italy 40 42 44 46
France 36 38 40 42
Australia 8 10 12 14
Japan 7 9 11 13
Jeans 25 – 26 27 – 28 29 – 30 31 – 32

 

US 3.5 4 4.5 5 5.5 6 6.5 7 7.5 8 8.5 9 9.5 10 10.5 11 11.5
UK 1 1.5 2 2.5 3 3.5 4 4.5 5 5.5 6 6.5 7 7.5 8 8.5 9
Italy/Europe 34 34.5 35 35.5 36 36.5 37 37.5 38 38.5 39 39.5 40 40.5 41 41.5 42
France 35 35.5 36 36.5 37 37.5 38 38.5 39 39.5 40 40.5 41 41.5 42 42.5