Returns are accepted within 7 days of receiving your order.

To be eligible for a return, items must be returned in their original condition and packaging.

All items must be unworn, unused, unwashed, undamaged, and have all original labels and tags attached.

Return Process

To initiate a return, please email admin2@comptoir102.com within 7 days of receiving your order.

Our logistics team will arrange collection through our nominated courier service to ensure your return is handled safely and securely.
Return shipping costs are the responsibility of the customer.

Please do not send items directly to the original supplier, manufacturer, or brand.

Refunds

Once your return is received, each item will undergo a quality check. If the returned items meet all the return conditions, we will confirm the refund process by email.

Approved refunds will be issued to the original payment method within 7 days of receiving the returned items.

Please note that shipping costs, customs duties, and taxes are non-refundable and will be deducted from the refund where applicable.
Returns received or requested after the 7-day return period will not be accepted.

Comptoir 102 reserves the right to refuse a return if the item does not meet the conditions outlined above.

Exclusions

We will not be able to accept returns for Swimwear, Underwear, Fine and Fashion Jewelry, Books, Sales and Discounted Items, Personal Care, Perfumes, Cosmetics, Skincare, Candles, Groceries, Limited Edition items, Art Pieces or any Customized items.

Items can be exchanged in our Dubai store only.

Exchanges must be requested within 7 days of receiving your order and are subject to our return conditions.

An original invoice must be presented at the time of exchange.

Exclusions

We will not be able to accept exchanges for Swimwear, Underwear, Fine and Fashion Jewelry, Books, Personal Care, Perfumes, Cosmetics, Skincare, Candles, Groceries, Limited Edition items, Art Pieces or any Customized items.

All our products are quality checked before shipment. However, if you receive a faulty or damaged item, please contact us as soon as possible at sales@comptoir102.com.

Please include a clear description of the issue along with clear photographs of the damaged or faulty item.

Damaged items may be returned within 7 days of receiving your order.

All claims for damaged or faulty items will be reviewed and accepted at the discretion of Comptoir 102, following an assessment of the item and the reported damage.

We are very happy to assist with any queries you may have.

For Refunds, Exchanges or Payment Concerns – please email us at

contact@comptoir102.com

Call us on +971 4 385 4555

WhatsApp +971 56 564 6576