Shipping policy

INTERNATIONAL DELIVERIES

  • All goods are sent using our shipping partner DHL.
  • We ship worldwide excluding certain countries, including but not limited to: Afghanistan, Cuba, Iran, Iraq, Russia, Yemen.
  • Goods will be delivered to you within 3-7 business days.
  • Estimated shipping arrival dates are based on the day and time of placing the order, and the destination. Please note that we will try our best to ship and have your order delivered as soon as possible, however there may be delays due to any unforeseen circumstances out of our control.
  • For international orders, customs & public holidays may delay the estimated arrival date.
  • Certain products including Candles are restricted for International Shipping and are only available for local delivery within United Arab Emirates.

  • You will be notified via email with the tracking number once your product(s) has been shipped. If you have purchased multiple items that are likely to be shipped at different intervals in time, then you will be notified when each product has been shipped.

  • International shipping charges are based on the actual weight or final volumetric weight of each item; whichever is greater. The final shipping rate is calculated at checkout. for orders above 15 kilos, please send an email to admin2@comptoir102.com for an estimated quote.

IMPORT CUSTOM DUTIES & TAXES

Upon arrival to the destination country, international orders may be subject to duties and taxes billed by the destination country customs department. Customs Duties and related charges will be the sole responsibility of the receiver – we do not have control over such charges and cannot predict what they may be.

LOCAL UAE DELIVERIES

  • All goods are sent using our shipping partners Airlink and DHL.
  • Local shipping charges are based on the actual weight or final volumetric weight of each item; whichever is higher. The final shipping rate is calculated at checkout.
  • Goods will be delivered to you within 1-3 business days
  • Estimated shipping arrival dates are based on the day and time of placing the order, Please note that we will try our best to ship and have your order delivered as soon as possible, however there may be delays due to any unforeseen circumstances out of our control.
  • Orders placed on the weekend (Saturdays & Sundays) and public holidays will be processed the next business day.
  • You will be notified via email with the tracking number once your product(s) has been shipped. If you have purchased multiple items that are likely to be shipped at different intervals in time, then you will be notified when each product has been shipped.

    IMPORT CUSTOM DUTIES & TAXES

    Deliveries within the UAE will not be subject to custom duties.

    IN-STORE PICK-UP

    You will be notified via email once your order is available for pick-up.
    We kindly ask that you wait for this notification before coming to the store, as this helps us ensure your order is prepared and ready for collection.